Refund policy

Our utmost priority at LIOREN is ensuring 100% customer satisfaction.

If your item arrives damaged or defective, you may choose either a full refund or a replacement product, subject to the return shipping conditions outlined below.

Returns

Our return policy extends for 14 days from the exact date your purchase is delivered to your address. If 14 days have elapsed since the arrival of your purchase at your address, regrettably, we cannot process a refund or exchange.

To qualify for a valid return, your item must be completely uninstalled, unused, and in its original product packaging.

To initiate your return process, please email us at contact@lioren.co.uk with your store order number.

Please note that we do not charge any restocking fees for processing your return.

Refunds (if applicable)

Upon receipt and physical inspection of your return at our facility, you will receive an email notification confirming the receipt of your item. Additionally, you will be informed of the formal approval or rejection of your refund based on the condition of the item.

If your return is approved, your refund will be processed immediately, and the credited amount will be applied automatically to your credit card or original method of payment.

Late or Missing Refunds (if applicable)

The standard posting of your refund by banking networks may require some processing time. If you have not received your refund within 10 business days of our confirmation email, kindly reach out to our team at contact@lioren.co.uk for immediate assistance.

Exchanges (if applicable)

For items that arrive defective or damaged, you may request either a replacement or a full refund within 14 days of delivery. Please email contact@lioren.co.uk with your order number and clear photos of the damage to initiate the exchange process.

Shipping

To commence the return process, please contact us at contact@lioren.co.uk. Simply inform us of your intent, and we will promptly provide a return address.

You will be responsible for covering the shipping costs associated with returning your item. Please note that shipping costs are non-refundable.

The time required for your exchanged product to reach you may vary based on your location.

We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning items. Please be aware that we cannot guarantee the receipt of your returned item without such measures in place.

Should you have any further inquiries regarding returns, please do not hesitate to contact us at contact@lioren.co.uk.