Return & Refund Policy

LIOREN — lioren.co.uk · United Kingdom
Operated by WE THE BEST LLC · 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Email: contact@lioren.co.uk · Phone: +44 7828 725710 · Contact: lioren.co.uk/pages/contact

14-Day Easy Returns

At LIOREN we want you to be happy with what you ordered. If for any reason you're not satisfied, we offer a simple, fair return process. You have 14 days from the day your order arrives to request a return.

Return Policy Overview

  • Return window: 14 days from the day you receive your order.
  • Condition: Items must be unused, uninstalled, in their original condition, and returned in their original packaging with all accessories and documentation.
  • Proof of purchase: Your order number or order confirmation email is required.
  • Assistance: Our support team will guide you through every step.

Return Costs

  • Defective, damaged or incorrect items: No cost to you. If the product arrives faulty, is damaged in transit, or we sent the wrong item, we cover the return shipping and send a replacement or full refund.
  • Change of mind: If you ordered the wrong item, it doesn't fit, or you no longer want it, the customer pays the return shipping cost. Original shipping costs (if any) are non-refundable.

How to Return an Item

  1. Contact us at contact@lioren.co.uk with your order number and the reason for the return.
  2. Get instructions: We'll reply with a return authorisation and the return address and step-by-step instructions. Please do not send anything back before you receive this.
  3. Pack your item securely in its original packaging with all accessories and documents.
  4. Send it back using the instructions we provide, and keep your tracking number until the refund is processed.

Returns Address (United Kingdom)

Once your return is approved, send it to our United Kingdom returns address:
Westmorland Business Park, Gilthwaiterigg Lane, Kendal LA9 6NW, United Kingdom

Please request a return authorisation by email before sending anything back, so we can track your return and process your refund quickly.

Refund Method

Approved refunds are issued to your original payment method. We are unable to refund to a different card or account.

Refund Process

  • Inspection: Once we receive your return, we inspect the item to confirm it meets the return criteria above.
  • Refund processing time: After inspection, your refund is processed to your original payment method. Refunds usually take 5–10 business days to appear, depending on your bank or card provider.
  • Notification: We'll email you once your refund has been issued.

Exchanges

Want a different size, colour or product? Email us at contact@lioren.co.uk and we'll help arrange an exchange quickly and easily.

Late or Missing Refunds

If you haven't received a refund after 10 business days, first check with your bank or card provider, as processing times vary. If you've done this and still have not received it, contact us at contact@lioren.co.uk and we'll follow it up.

Cancellation Period

Need to cancel? Contact us within 24 hours of placing your order at contact@lioren.co.uk. If your order has not yet been dispatched, we'll cancel it and refund you in full. After this 24-hour cancellation period, the order may already be processed and shipped.

Non-Returnable Items

For safety reasons, items that have been installed, wired or used cannot be returned. Any non-returnable items are clearly marked in the product description.

Business Information

Store Name: LIOREN
Company Name: WE THE BEST LLC
Company Address: 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Returns Address: Westmorland Business Park, Gilthwaiterigg Lane, Kendal LA9 6NW, United Kingdom
Email: contact@lioren.co.uk
Phone: +44 7828 725710
Contact Form: lioren.co.uk/pages/contact
Customer Service Hours: Monday to Friday, 09:00–18:00 (GMT)
We do our best to reply to your email within 24 hours.