FAQ
Find answers to our most frequently asked questions.
General
What is LIOREN?
LIOREN is a online lighting store. We sell indoor and outdoor light fixtures for every room and space - from pendant lights and ceiling lights to outdoor wall lamps and garden spotlights. Simple, quality lighting delivered across the United Kingdom.
What kind of products do you offer?
We sell a wide range of lighting fixtures for every part of your home and garden. Our collection includes pendant lights, ceiling lights, wall lights, outdoor wall lighting, outdoor spotlights, all in one place, all delivered to your door across the UK.
Shipping & Delivery
How long does it take to process my order?
All orders undergo processing within 1–3 business days. Please note that processing doesn't occur on weekends or holidays.
How long will it take for my order to arrive?
Presently, we offer Standard Free Shipping with an estimated delivery window of 5–8 business days for all orders.
Can I track my order?
Once your order is shipped, you should receive a shipment confirmation number within 24-48 hours via email, allowing you to track your package. You can use our tracking page to monitor the status of your order.
Refunds & Returns
What is your return policy?
If you're not happy with your purchase, you can request a return and refund within 14 days of receiving your order.
How do I initiate a return?
Please contact our customer support team to initiate a return. They will provide you with further instructions.
When will I receive my refund?
Once your return is received and inspected, we'll process your refund. It may take a few days for the refund to reflect in your account.
Customer Support
How can I contact customer support?
For any queries or assistance, don't hesitate to contact our customer support team.
You can reach us via email at contact@lioren.co.uk
Can I contact customer service outside of business hours?
If you contact us outside of these hours, we’ll respond as soon as we’re available during the next business day
What are your customer service hours?
Our customer support is available Monday through Friday, from 09:00 -18:00 (GMT).
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